Kynsale provide analysis, solution design and implementation services to organisations looking to optimise the way they engage and communicate with their customers. As communication methods and channels continue to evolve (such as web 2.0, web 3.0, digital technologies etc), we are continually innovating the way that customers can utilise these newer and evolving contact mediums, to their advantage.
We provide guidance and analysis covering communications channels, options and strategies, evaluation of the opportunities presented to organisations and definition on how best they could be used.
Different communications media present different challenges and opportunities for organisations. Their attractiveness may differ greatly based on products and services, customer markets and segments and the desired cost and operating model of an organisation.
We help companies maximise the opportunities and media available, where there is a robust business case to support doing so. We are also increasingly helping organisations embrace social media in different ways to enhance brand and customer communications, support the customer lifecycle and gain essential market feedback.